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Good evening

I tried to withdraw my winnings, which did not come from any bonus, and within half an hour of each attempt, the withdrawal of the amount was canceled.

What can I do please?

I was not asked for any identification.

Καλησπερα

Προσπαθησα να κανω αναληψη των κερδων μου , οπου δεν προερχονται απο καποιο bonus σε διαστημα μισης ωρας της καθε προσπαθειας , η αναληψη του ποσου ακυρωθηκε .

Τι μπορω να κανω παρακαλω ;

Δεν μου ζητηθηκε καποια ταυτοποιηση

Dear Vaspap,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• How many times was your withdrawal request rejected?
• Have you tried requesting the withdrawal via an alternative withdrawal method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening

From the day I made my complaint until today, I've made about 10 attempts.

I have made successful withdrawals but with smaller amounts which were usually done immediately within a period of 1-5 minutes..

Now they just return the money back to the casino account..

They give me various excuses and that they are trying to solve the problem.

Once they tell me that my bank has a problem and now that the provider has an issue and then that they are trying to fix it, but on the first attempt they told me that they made some special adjustment and to try again.. since then I have made at least 10 attempts and with different amounts but nothing..

No, no other withdrawal method is possible.

I want it the same way I made a deposit.

Καλησπερα

Απο τη μερα που εκανα το παραπονο μου εως και σημερα εκανα γυρω στις 10 προσπαθειες..

Εχω κανει επιτυχεις αναληψεις αλλα με μικροτερα ποσα συνηθως γινοταν αμεσα μεσα σε ενα διαστημα 1-5 λεπτων..

Τωρα απλα επιστρεφουν τα χρηματα πισω στο λογαριασμο του καζινο..

Μου λενε διαφορες δικαιολογιες και οτι προσπαθουν να επιλυσουν το προβλημα

Μια μου λενε πως εχει προβλημα η τραπεζα μου και τωρα οτι ο παροχος εχει θεμα και στη συνεχεια οτι προσπαθουν να το επιδιορθωσουν , μαλιστα στη πρωτη προσπαθεια μου ειπαν πως εκαναν καποια ειδικη ρυθμιση και να ξανα προσπαθησω.. απο τοτε εχω κανει τουλαχιστον 10 προσπαθειες και με διαφορετικα ποσα αλλα τιποτα..

Οχι δεν ειναι εφικτη αλλη μεθοδος αναληψης

Θελω με τον ιδιο τροπο που εκανα καταθεση

Good evening and goodbye

I tried one more time, after my answer here..

Finally, my money was withdrawn and even with a bigger profit than before.

Thanks for the prompt response anyway.

Καλησπερα και παλι

Προσπαθησα για ακομη μια φορα , μετα την απαντηση μου εδω περα..

Εν τελη εγινε η αναληψη των χρηματων μου και μαλιστα με μεγαλυτερο κερδος απο πριν

Ευχαριστω για την αμεση ανταποκριση οπως και να εχει

Dear Vaspap,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru