Casinoin - Der Spieler kann den Bonus nicht nutzen.

The casino does not have access to the slots of the provider play&go. They also gave me a bonus which is for the provider play&go. The casino admitted that they have a problem accessing the provider play&go but refused to change my bonus. Which in the end I was not able to use at all.

Το καζίνο δεν έχει μπορεί να έχει πρόσβαση στα slots του παροχου play&go. Επίσης μου έδωσαν ένα bonus το οποίο είναι για τον παροχο της play&go. Τκ καζίνο παραδέχτηκε ότι έχουν πρόβλημα πρόσβασης στον παροχο της play&go αλλά αρνήθηκαν να μου αλλάξουν το bonus μου. Το οποίο εν τέλη δεν μπόρεσα να το χρησιμοποιήσω καθόλου.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you intended to activate? Please post a link or promo code you used to activate the offer here in this thread.
• Did the casino clarify why the bonus wasn't credited to you?
• Have you deposited any real money funds in order to activate the promotion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila