CASINO VINCITU - Der Spieler hat keinen Zugriff mehr auf sein Konto.

After registering with SPID, verification email, deposit with PayPal and withdrawal of 300 with PayPal, now it doesn't let me log in. I also requested a forgotten password, I received an email but it doesn't let me log in.

Dopo registrazione con spid email di verifica gioco deposito con PayPal e ritiro 300 con PayPal adesso non mi fa accedere ,ho richiesto pure password dimenticata arrivata email ma non mi fa accedere

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mimmo619,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.

• Did you pass the verification before this?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding problems logging in to your account? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Now it lets me log in without any problems, but regarding the withdrawal on PayPal, after I had deposited, I played and won, I went to withdraw after about twenty minutes it tells me that the withdrawal was cancelled

Adesso mi fa accedere tranquillamente, ma per quanto riguarda il prelievo su PayPal dopo che avevo depositato ho giocato ho vinto vado per prelevare dopo una ventina di minuti mi dice che il prelievo annullato

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mimmo619,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean