Casino Rocket - Der Spieler wird ignoriert.

I write more than 10 claims for the page to help me and no one answers me. The 24 hour center is like closed

Escribo mas de 10 reclamos por la página para que me ayuden y nadie me responde. El centro de 24 horas esta como cerrada

Dear benitezlucas,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do I understand correctly that the casino is not responding to your messages? Is there any specific problem you need to solve with customer support?

I will be waiting for your reply patiently.

Best regards,

Kristina

Hi good morning.

make a deposit of 0.0011 btc approx 28 dollars at rocket casino. It never showed up and customer service never got back to me

now the account is closed and the money still does not appear

Hola buen día.

realice un depósito de 0,0011 btc aproximadamente 28 dólares en casino rocket. Jamás me apareció y el servicio de atención al cliente nunca me respondió

ahora la cuenta está cerrada y el dinero sigue sin aparecer

kristina it's been a long time and the casino hasn't contacted me yet

I kept sending him emails with the proof of the transfer and nothing

will they compensate me for all the lost time???

you operate as mediators. In case of doing so, do you take measures and compensations?

kristina ya pasó bastante tiempo y el casino todavía no se contactó conmigo

le seguí enviando mails con el comprobante de la transferencia y nada

ellos me compensarán todo el tiempo perdido???

ustedes operan como mediadores. En caso de hacerlo ustedes toman medidas y compensaciones ??

Thank you for your reply, benitezlucas. Could you please post here (or forward me) the deposit receipt? Have you made any successful deposits before? Are you sure you sent it to the correct bitcoin address?

If the casino contacted you in the meantime, please forward all the relevant communication together with the deposit receipt to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear benitezlucas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, benitezlucas

We would like to sincerely apologize for such an unfortunate experience that you had.

We completely understand your disappointment. In most circumstances, the deposit reflects immediately on your account; however, in rare occasions, a delay may be experienced if the payment service provider is experiencing some issues or technical difficulties.

We want to help in resolving this issue.

To do so, please send us your email address and full name and we will look into it.

Sincerely, Casino Rocket

benitezlucas informed our forum team that he was no longer interested in proceeding with this complaint, therefore we will reject it now.