Casinia Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

Good morning,

I would like to report a situation that really surprised me.

In the early afternoon of July 9, 2026, my gaming account was closed and since then I have no longer been able to access it in any way, without any explanation or reason being provided.

This leaves me even more perplexed because, in the early morning of the same day, I had regularly received a withdrawal from my account and, a few hours later, I suddenly found myself with my account closed.

I'm truly shocked by what happened, especially considering I was a Level 4 VIP customer and was very satisfied with your casino. For this very reason, I can't understand such a decision, made without any prior warning or clarification.

I kindly ask you to provide me with a detailed explanation as soon as possible regarding the reasons for closing my account and to verify whether it was an error.

I look forward to hearing from you.

Best regards.

Buongiorno,

desidero segnalare una situazione che mi ha lasciato davvero sorpreso.

Nel primo pomeriggio del 09/07/2026 il mio conto di gioco è stato chiuso e da quel momento non mi è più possibile accedervi in nessun modo, senza che mi sia stata fornita alcuna spiegazione o motivazione.

La cosa mi lascia ancora più perplesso perché, nella prima mattinata dello stesso giorno, avevo regolarmente ricevuto un prelievo sul mio conto e, a distanza di poche ore, mi sono ritrovato improvvisamente con l'account chiuso.

Sono sinceramente stupefatto da quanto accaduto, soprattutto considerando che ero un cliente VIP di livello 4 e che mi stavo trovando molto bene con il vostro casinò. Proprio per questo motivo non riesco a comprendere una decisione del genere, presa senza alcun preavviso o chiarimento.

Vi chiedo cortesemente di fornirmi quanto prima una spiegazione dettagliata sulle ragioni della chiusura del mio conto e di verificare se si sia trattato di un errore.

Resto in attesa di un vostro gentile riscontro.

Cordiali saluti.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise if you had any remaining real money balance in your casino account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila