Casinia Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

Hi everyone,

After about a month and a half of regular play at Casinia, my account was suddenly blocked without any warning or explanation.

Throughout my time using the casino, I made deposits, played regularly, and successfully completed several withdrawals without any issues. Furthermore, I had reached VIP level 4, demonstrating my consistent use of the platform.

The worst part is that, at the time of account closure, there was still a real balance in my gaming account. I currently have no way to access my account or request a withdrawal of those funds.

I believe that withholding my balance without adequate explanation and without allowing me to withdraw is an unfair practice.

I therefore ask Casinia to allow me to withdraw the remaining balance in full.

Thanks in advance.

Ciao a tutti,

dopo circa un mese e mezzo di gioco regolare su Casinia, il mio account è stato improvvisamente bloccato senza alcun preavviso o spiegazione.

Durante tutto il periodo in cui ho utilizzato il casinò ho effettuato depositi, giocato regolarmente e completato con successo diversi prelievi senza alcun problema. Inoltre, avevo raggiunto il livello VIP 4, a dimostrazione del mio utilizzo continuativo della piattaforma.

L'aspetto più grave è che, al momento della chiusura dell'account, era ancora presente un saldo reale sul mio conto di gioco. Attualmente non ho alcuna possibilità di accedere al mio account o di richiedere il prelievo di tali fondi.

Ritengo che trattenere il saldo senza una spiegazione adeguata e senza consentirmi il prelievo sia una pratica ingiusta.

Chiedo pertanto che Casinia che mi venga consentito di prelevare integralmente il saldo residuo.

Grazie in anticipo.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila