Cashwin Casino - Die Auszahlung des Spielers verzögert sich.

Dear Sir or Madam,

I am reaching out to you today because I'm experiencing significant problems with withdrawing my winnings (€450) from the online casino Cashwin.

According to the information on Cashwin's homepage, the withdrawal should be processed within 72 hours. Unfortunately, this time period has already elapsed.

In several chat conversations with Cashwin's support, I was assured that my case would be handled with priority. Unfortunately, nothing has happened so far. Just the KYC process was a hassle (over 20 documents were requested).

My account is verified and I have submitted the required documents.

What else can I do now? Can you assist me with this issue?

Best regards,

Nils

Sehr geehrte Damen und Herren,

Ich wende mich heute an Sie, da ich erhebliche Probleme mit der Auszahlung meiner Gewinne (450€) beim Onlinecasino Cashwin habe.

Laut den Angaben auf der Homepage von Cashwin soll die Auszahlung innerhalb von 72 Stunden erfolgen. Diese sind leider bereits rum.

In mehreren Chatkonversationen mit dem Chat Support von Cashwin wurde mir zugesichert, dass der Fall mit Priorität bearbeitet wird. Leider ist bislang nichts passiert. Allein die KYC war eine Zumutung (über 20 Dokumente wurden angefordert)

Mein Konto ist verifiziert und ich habe die benötigten Unterlagen eingereicht.

Was kann ich nun noch tun? Können Sie mir hier helfen?

Viele Grüße,

Nils

Dear dravnatech,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

The matter has now been resolved by regulating the casino. Thanks to the Casinoguru team

Vorgang hat sich mittlerweile durch Regulierung des Casinos erledigt. Danke an das Casinoguru Team

Dear dravnatech,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru