Cashpot Casino - Auszahlung abgelehnt.

I made the withdrawal of money correctly and sending all the information requested, but they answered that my bet was not correct and my request was canceled

Realicé la retirada de dinero correctamente y enviando toda la información que me solicitaron, pero me han contestado que mi apuesta no era correcta y se cancelaba mi solicitud

Hello, Aitor.

Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention. Are you aware of breaking the maximum bet bonus rule? 

I was not aware since the section of terms and conditions was not available on the website, it was still in maintenance

No era consciente ya que en la pagina web el apartado de términos y condiciones no estaba disponible, seguía como en mantenimiento

Hello Aitor.

Have you provided the casino with this information? Maybe they can offer you some kind of compensation.

Dear Aitor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.