Cashed Casino - Die Auszahlung des Spielers verzögert sich.

Good morning,

I made a withdrawal of €180 on 15.10.2025 at this casino and to date I have not received any money in my account.

The amount was won normally without using bonuses. My account is validated and I have even made previous withdrawals.

My deposit methods are always by mbway and withdrawals by bank transfer.

Can you please help with this casino?

Thank you

Bom dia,

Fiz um levantamento de 180€ no passado dia 15.10.2025 neste casino e até à data não recebi nenhum valor na conta.

O valor foi ganho normalmente sem recurso a bónus. A minha conta está validada tendo inclusivamente feito levantamentos anteriores.

Os meus métodos de depósito são sempre por mbway e o levantamento por transferência bancária.

Podem ajudar com este casino por favor?

Obrigado

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

How long did it take for your previous withdrawal requests to be processed and paid out?

When was the last time you made a successful withdrawal from this casino?

Have you contacted customer support to ask about the reason your withdrawal is delayed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Good morning,

Here are the answers to your questions:

I only play slots, i.e. slot machines.

It usually takes about 5 working days to receive the amount in the account.

The last time I made a withdrawal was in September and they paid it out 5 days later.

Yes, I've already contacted customer service and the answer is always the same. We're sorry for the inconvenience, you'll receive the amount in your account, we've had delays in withdrawals, etc. Always the same answer.

I hope I've helped

Thank you

Bom dia,

Segue resposta às questões:

Somente jogo em slots, ou seja, caça níqueis.

Por norma demora cerca de 5 dias úteis a receber o valor na conta.

A ultima vez que fiz um levantamento foi em setembro e pagaram 5 dias depois.

Sim já entrei em contato com o apoio ao cliente e a resposta é sempre a mesma. Lamentamos o incómodo, vai receber o valor na conta, tivemos atrasos nos levantamentos, etc. Sempre a mesma resposta.

Espero ter ajudado

Obrigado

Good morning.

I still haven't received the amount in my account. Can you please try to help?

Thank you

Bom dia.

Continuo sem receber o valor na conta. Podem tentar ajudar por favor??

Obrigado

Good morning,

I've already received the amount in my account.

Thank you

Bom dia,

Já recebi o valor na conta.

Obrigado

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru