Caliente Casino - Das Problem der Spielstörung des Spielers wurde schlecht gehandhabt.

A game at the casino got stuck, and customer service took over 2 hours to provide a solution, which was incorrect. When reviewing the bonus winnings of the game that got stuck, they were not recorded correctly and only paid out the minimum. It did not show the possibility of viewing the play, as the play I reviewed did not register the activated multiplier number in the bonus, as seen in the image. The only thing customer service did was leave a bad taste in my mouth with their responses, as they did not solve the previously mentioned problem.

Un juego en el casi se quedo pegado y el servicio al cliente se tardo mas de 2 horas en darme una solucion la cual no fue la correcta dado que al momento de revisar las ganancias del bono del juego que se quedo pegado no se registro y solo pago el minimo y no dio la posibilidad de ver la jugada ya que en la jugada que revise no se registro el numero de de multiplicador activado en el bono como se observa en la imagen y lo unico que hizo el servicio al cliente fue darme una mal sabor de boca con sus contestaciones donde no dieron solucion al problema antes plantead

Dear Tupapasote,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand the game round which became stuck was not recorded in your gaming history?

Was the amount of the bet for this game round deducted from your casino balance?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence of unfair losses, we can’t proceed with complaint resolution as it would be close to impossible to confront the casino.

I am looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear Tupapasote,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.