Buran Casino - Der Rückzug des Spielers wurde verzögert.

Hi there,

I have ordered a payout of initially 1000 euros.

The response from the casino was that the finance department was processing the withdrawal.

I have also written to support, but they are not responding.

There is no option on the site to request a kyc review.

I cannot order the other 1500 euros of the 2500 euros to be paid out.

I ask for help.

Kind regards

Waldemar A***

Hallo,

Ich habe eine Auszahlung von erstmal 1000 Euro in Auftrag gegeben.

Die Antwort drauf vom Casino war das die finanzabteilung die Auszahlung bearbeitet.

Den support habe ich ebenfalls angeschrieben, der reagiert jedoch nicht.

Auf der Seite befindet sich keine Möglichkeit einen kyc überprüfung zu beantragen.

Die anderen 1500 Euro von den 2500 Euro kann ich nicht in Auftrag geben auszahlen zu lassen.

Ich bitte um Hilfe.

Mit freundlichen Grüßen

Waldemar A***

Dear Yakushix,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Yakushix,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.