Browinner Casino - Das Spielerkonto wurde geschlossen und die Gewinne eingezogen.

Hi I had a 311 withdrawal on browinner casino pending from 1.5 day , and they disabled my account and keep my winnings without telling me why , they jusy say amministrative decision, they're basically just Stealing my money, they also refusing to at least refund my deposit , since they dont wanna pay my winnings

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Polinovili,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Hi I've been focusing on the chicnen road game mainly and some slots

Yes I had passed the kyc process

I had a bonus but I always converted it respecting the betting limits

Ciao mi sono concentrato sul gioco chicnen road principalmente e su alcune slot

Si avevo superato il processo di kyc

Avevo un bonus ma l'ho convertito sempre rispettando i limiti di scommessa

Dear Polinovili, thank you for your response.

Have you tried contacting the casino customer support via email to ask about the reason why your account was blocked?

Additionally, have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Thank you for your patience and cooperation.

Dear Polinovili,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru