Boomerang Casino - Die Auszahlung des Spielers verzögert sich.

I have requested a withdrawal of the above amount since 21/5 and have not received anything, I have contacted them many times, they keep making excuses that it is in the financial department but they are not giving me my money.

Εχω ζητήσει ανάληψη το παραπάνω ποσο απο τις 21/5 και δεν εχω λάβει τίποτε, εχω επικοινωνήσει πολλες φορες μαζι τους, λενε συνεχεια δικαιολογιες οτι ειναι στο οικονομικο τμημα αλλα δεν μου δινουν τα χρηματα μου

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

It's been 13 days since the withdrawal date, in every communication with the customer service department they don't deny the debt nor do they ask for any documents, all they tell me is that my withdrawal is in the final stage and to be patient!! This has been happening for about 10 days.

Εχουνε περάσει 13 από την ημερομηνία της ανάληψης, σε κάθε επικοινωνία με το τμήμα εξυπηρέτησης δεν αρνουντε την οφειλή ούτε ζητάνε κάποιο εγγραφο, το μόνο που μου λένε είναι ότι η ανάληψη μου είναι στο τελικό στάδιο και να κανω υπομονή!! αυτό συμβαίνει εδώ και περίπου 10 ήμερες.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear XRYSOSTOMOS,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika