BillyBets Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

I have been waiting for many days for a withdrawal and then one person says something completely different and another lies outright that my withdrawal is ongoing and I will get my money soon, another says maybe next week, a third says they can't say when, it's not a large amount but they just don't pay. They said it would take 96 hours to process, but it's been a long time now. On May 24, 2026, I withdrew the money and it hasn't arrived in my account, even though I ask in the chat many times a day.

Olen odottanut monta päivää kotiutusta ja sieltä vaan sanoo yksi ihan toista ja toinen toista valehtelevat suoraan että kotiutukseni on käynnissä ja saan rahani pian toinen sanoo ehkä ensi viikolla kolmas sanoo ei osaa sanoa milloin ei ole isosta summasta kyse mutta eivät vaan maksa sanottiin että 96tuntia on käsittely aika mutta nyt on mennyt jo paljon yli.24.5.2026 kotiutin rahat ja ei tuu tilille vaikka chatissä kyselen monta kertaa vrk.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pike64,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Pike64,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Pike64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru