Billy Billion Casino - Der Spieler hat Mühe, die Kontobestätigung abzuschließen.

I have EUR 1200.00 in my account and the casino keeps asking for other documents so that they pay me the money. Sent photos of my ID, credit card transfer, credit card, and proof of residency. Please help me

Ich habe EUR 1200.00 auf meinen Konto und das Casino möchte immer wieder andere Unterlagen haben, damit Sie mir das Geld auszahlen. Habe Fotos von meiner ID, von der Kreditkartenüberweisung, von der Kreditkarte sowie eine Wohnsitzbestätigung geschickt. Bitte helfen Sie mir

Dear fabianheil1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

You could now verify me and the payment should now work. If not, I'd be more than happy to get back to you. Thank you very much for your help and have a wonderful day.

Best regards

Fabian

Sie konnten mich nun verifizieren und die Auszahlung sollte nun klappen. Wenn nicht würde ich mich sehr gerne wieder bei Ihnen melden. Ich danke Ihnen vielmals für Ihre Hilfe und wünsche einen wunderschönen Tag.

Beste Grüße

Fabian

Thank you, fabianheil1984, for the update. I'm please to see that things are moving. Please let me know when you receive your winnings.

Hello Petronela,

Everything went well and I received the prize.

Thanks again for the support.

Wish you a great day.

GLG

Fabian

Hallo Petronela,

Hat alles geklappt und ich habe den Gewinn erhalten.

Nochmals vielen Dank für die Unterstützung.

Wünsche Dir einen tollen Tag.

GLG

Fabian

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, fabianheil1984, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru