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I have not received my withdrawals since August 16, 2026, failing to comply with their regulations to make them effective within 72 hours on business days.

llevo desde el día 16-08-26 sin recibir mis retiros, incumpliendo si normativa de hacerlos efectivos en un plazo de 72 horas en días hábiles.

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Dear josevelezortega70,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I've made multiple withdrawals without any problems, and within a reasonable timeframe. The account is fully verified, and these are not bonus earnings.

Thank you.

He realizado múltiples retiros y sin problemas, en un tiempo razonable. La cuenta está totalmente verificada y no son ganancias de bono.

Gracias.

Thank you for your reply, josevelezortega70. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?

Dear josevelezortega70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.