Betunlim Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

I made the deposit without requesting a bonus and accumulated 1500 reais, made the withdrawal request and it was canceled. The previous day, 11/27, I made a withdrawal normally and it was paid out, but on 11/28 I had the withdrawal canceled to verify an account that had already been verified. They asked me for one day for verification and then up to 14 days. I don't think this delay is fair, given that the account had already been verified at other times.

Fiz o depósito sem requerer bônus e acumulei 1500 reais, fiz a solicitação de saque e foi cancelado. No dia anterior dia 27/11 fiz um saque normalmente e foi pago, porém no dia 28/11 tive o saque cancelado para verificação de conta que já havia sido verificada anteriormente. Me pediram um dia para verificação e depois até 14 dias. Não acho justo essa demora, tendo em vista de que a conta já havia sido verificada em outros momentos.

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Dear elirom,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good afternoon. The documents were requested on October 28, 2025, and the verification was completed on November 3, 2025. The user used the funds to play at the casino.

Добрый день. Документы были запрошены 28 октября 2025 года, а проверка завершилась 3 ноября 2025 года. Пользователь использовал средства для игры в казино.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear elirom,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila