Betpanda Casino - Die Einzahlung des Spielers wurde nicht gutgeschrieben und die Rückerstattung verzögert sich.

Dear Casino Guru Complaints Team,

I am submitting a complaint against BetPanda regarding an uncredited 0.12 ETH deposit which BetPanda has acknowledged must be refunded, but which remains unpaid.

1. Deposit

On 31 July 2026, I sent 0.12 ETH to BetPanda.

Transaction hash:

0x661b7a8759fee88256fc11900c55c8ad4672496de93915938770be5eb367bc9e

The transaction was confirmed on-chain, but the funds were never credited to my BetPanda account.

I contacted BetPanda live support immediately and provided the transaction hash. The case was forwarded to their Payment Team.

2. Refund accepted by BetPanda

BetPanda subsequently confirmed that the deposit could not be credited and requested an ETH wallet address to return the funds.

I provided the requested refund address on 31 July 2026:

0xFe79e9Bcfeffb5c3601F69194216f54AE85621Fe

BetPanda has not requested any further verification, documents or information from me.

3. BetPanda repeatedly confirmed the refund

On 1 August 2026, BetPanda stated in writing:

"your funds are safe and will be refunded to the wallet address you provided"

They also confirmed that the refund request had been escalated to the relevant team.

On 5 August 2026, BetPanda again confirmed that the funds would be refunded, but stated:

"we cannot provide any timeframe as this is handled by another department."

Tickets associated with the case are 7GHOFL and I0J4IV.

4. Finance Department has the case

On 8 August 2026, BetPanda live support told me that the Finance Department had received the case and was reviewing it.

When I specifically asked whether there was a problem with the refund, the agent stated:

"there's no issue with your refund."

The same agent then stated:

"all you need to do is wait for the Finance Department to complete the payout."

Despite this, BetPanda has still provided:

no refund transaction hash;

no confirmation that the payout has actually been initiated;

no execution date;

no estimated timeframe;

no specific reason preventing the payout.

Live support has also explained that it has no access to further information from the department handling the payment.

5. Current status

As of 10 August 2026:

the 0.12 ETH deposit was never credited;

the 0.12 ETH has not been returned;

BetPanda acknowledges that the refund must be made;

BetPanda says there is no issue preventing the refund;

their Finance Department has the case;

nothing further is required from me;

yet BetPanda cannot provide a transaction hash or any payment timeframe.

This complaint does not concern disputed winnings, betting results, a bonus, KYC, or account restrictions.

It concerns an uncredited cryptocurrency deposit that BetPanda has explicitly agreed to return.

Requested resolution

I am requesting that BetPanda return the full 0.12 ETH to the refund address already provided:

0xFe79e9Bcfeffb5c3601F69194216f54AE85621Fe

and provide the corresponding blockchain transaction hash.

I can provide the complete blockchain record, emails, live-chat transcripts, refund-address confirmation and ticket history.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Have you received any explanation from the casino as to why the deposit could not be credited to your casino account?
• What is the minimum deposit amount for ETH at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear OracleLimited,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika