Betovo Casino - Die Auszahlung des Spielers verzögert sich.

I've already filed a complaint here about the same platform, and I'm having the same problem again. Betovo won't pay out my money even though I'm still verified from back then and have already uploaded new proof of deposit to their site. First, I redacted some information, and then, after they asked me to, I uploaded it unredacted, so everything was visible on the bank statement. I currently have €1300 in my Betovo account (NOT a bonus) that I can't withdraw. Since I finally had success with this last time, I'm asking for your help again. I've attached everything I think is necessary. Thanks in advance for your help! I already said back then that this was the last time I'd use Betovo, and I really mean it once this case is resolved.

Ich habe hier schonmal eine Beschwerde eingereicht über die selbe Plattform und wieder habe ich das selbe Problem. Betovo will mir mein Geld nicht auszahlen obwohl ich von damals noch verifiziert bin und bereits auch wieder neue Belege für die Einzahlung auf die Seite hochgeladen habe. Zuerst geschwärzt und nach Aufforderung ohne schwärzungen wo man alles sehen konnte auf dem Kontoauszug. Ich habe zurzeit 1300 Euro auf Betovo (DIE KEIN BONUS SIND) die ich mir nicht auszahlen lassen kann. Und weil ich das letzte mal hierrüber endlich Erfolg hatte bitte ich erneutu um eure Hilfe hier. Ich habe im Anhang soweit alles mit drin was nötig ist denke ich. Danke schonmal für eure Hilfe! Ich hab damals schon gesagt das war das letzte mal das ich betovo benutze, jetzt aber wirklich wenn der Fall durch ist..

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any response from the casino regarding the unedited bank statement that you sent after your previous statement was rejected?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Has the casino requested any additional documents from you in the meantime?
• When was the last time the casino communicated with you regarding the additional verification requests or the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika