BetNjet Casino - Das Spielerkonto ist trotz Selbstausschlussantrags weiterhin aktiv.

Dear Casino Guro Team.

I hope you can help me.

On August 11, 2026, I requested a self-exclusion from the above-mentioned casino due to my gambling addiction.

This has been ignored to this day.

Therefore, I was able to deposit €178 again today without any problems and gamble away my money.

I hereby instruct you to clarify this matter and to permanently close my player account due to my gambling addiction, and furthermore I demand that the casino reimburse me for my loss of €178.

I will add screenshots when editing.

Liebes Casino Guro Team .

Ich hoffe ihr könnt mir weiterhelfen.

Ich habe am 11.08.2026 die spielsperre wegen meiner spielsucht für das oben genannte Casino beauftragt.

Diese wurde bis heute ignoriert.

Somit konnte ich heute ohne Probleme wieder 178€ einzahlen und mein geld verspielen.

Ich beauftrage euch dies zu klären un mein Spielerkonto dauerhaft wegen meiner spielsucht zu schließen und fordere desweiteren auf das Casino mir mein Verlust in höhe von 178€ wieder zurück zu erstatten.

Screenshots werde ich bei Bearbeitung hinzufügen.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward all communication between you and the casino's customer support regarding your self-exclusion requests to veronika.f@casino.guru? Please include the full emails in their original format rather than screenshots.
• After you did not receive a response to your initial self-exclusion request, did you try contacting the casino through any other communication channels, such as live chat or social networks?
• Is your account at this casino fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika