Betlabel Casino - Das Spielerkonto wurde unerwartet geschlossen.

Good evening! I've been playing at betlabel for several months and I've also made withdrawals! Today I get a 7 euro deposit bonus and I'm playing! I reach 700 euros and suddenly they kick me out! I go to log in again and the money isn't there! I contact the service and they ask me for a screenshot, which I didn't have time to take because they kicked me out! However, I can normally see my history and my wins and my bets! For no reason, the service blocked me while I was very polite and asked for my money.

Καλησπέρα σας!Παιζω στην betlabel αρκετούς μήνες και έχω κάνει και αναλήψεις!σημερα παίρνω ένα bonus κατάθεσης 7 ευρώ και παίζω!φτανω 700 ευρώ και ξαφνικά με πετάνε έξω!παω να ξαναμπώ και δεν υπάρχουν τα χρήματα μέσα!επικοινωνώ με την εξυπηρέτηση και μου ζητάνε screenshot πράγμα που εγώ δεν πρόλαβα να βγάλω γιατί με πέταξαν έξω!βλέπω όμως κανονικά το ιστορικό μου και τις νίκες μου και τα πατήματα μου!χωρίς λόγο η εξυπηρέτηση με μπλόκαρε ενώ ήμουν πολύ κόσμιος και ζητούσα τα χρήματα μου

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Dear Tolis29, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila