Betlabel Casino - Das Spielerkonto ist mit einer Website verknüpft, auf der der Spieler selbst ausgeschlossen wurde.

This casino made me register and play, the problem arose when in my bank statement for a deposit made on Betlabel I saw 22bet, from there I investigated and I understood that they are the same site and share the same ownership in fact by depositing on Betlabel I get the payment to 22bet, the problem arises from the fact that I have been self-excluded on 22bet for at least 3 years for gambling addiction, I hope that this time you will find the courage and intervene

Questo casinò mi ha fatto registrare e giocare , il problema è sorto quando nel mio estratto conto per un deposito fatto su Betlabel mi è uscito 22bet , da lì ho indagato e ho capito che sono lo stesso sito e condividono la stessa proprietà infatti depositando su Betlabel mi risulta pagamento a 22bet , il problema nasce dal fatto che sono autoescluso su 22bet da almeno 3 anni per ludopatia , spero che questa volta uscite il coraggio e intervenite

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlabel Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

If you believe you are in need of protection from further gambling and your account is currently not blocked, as the next step, I recommend you contact the casino again and ask for a self-exclusion due to gambling problems. Address your request to the support of the casino at support@spinrollz.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Betlabel Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account is still accessible, if you read carefully I said something very specific, that is, I was self-excluded on 22bet and I opened an account on Betlabel, when I deposit on Betlabel it gives me 22bet as the recipient of the payment, so something doesn't add up. The last time I deposited was the day before yesterday.

Il mio account è accessibile anche adesso , se leggi bene ho detto una cosa ben precisa cioè che ero autoescluso su 22bet e mi sono aperto il conto su Betlabel , quando deposito su Betlabel mi dà come destinatario pagamento 22bet quindi c'è qualcosa che non quadra . L'ultima volta che ho depositato è stata l'altro ieri

I have another proof to support my thesis, if you go to Betlabel and click on the affiliate program it automatically takes you to 22bet partners of which Betlabel is also part.

Ho un'altra prova a sostenimento della mia tesi , se andate su Betlabel e cliccate su programma affiliazione vi porta automaticamente su 22bet partners di cui fa parte anche Betlabel

Thanks for your reply.

Please note that the license of the casino doesn't mandate extending the self-exclusion to associated websites. In order to be protected in an online casino, it's recommended that you request a self-exclusion due to gambling problems in all casinos where you have an open account.

Kindly confirm that you sent the self-exclusion request according to my recommendation, or whether your account has already been closed.

Thanks in advance for your reply.

Dear lorenzoschie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.