BetiBet Casino - Die Einzahlung des Spielers fehlt.

A deposit of 250€ was rejected 9 days ago, however, there hasn't been a refund to the bank account, nor has the amount been credited to the player account.

Responses to emails asking where the money has gone are always evasive.

"It's still under review, it will take more time."

Einzahlung von 250,-€ wurde vor 9 Tagen abgelehnt, es erfolgte allerdings weder eine Rückzahlung auf das Bankkonto noch eine Gutschrift auf dem Spielerkonto.

Auf Mails mit der Frage, wo das Geld geblieben ist, wird immer nur vertröstet.

"wird noch geprüft, dauert noch"

Dear kaaschaffrath,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru. 

Could you please advise if the previous issue was resolved already?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

not the first deposit,

Previous case is closed

Unfortunately, I can't get the account statement to be uploaded

nicht die erste Einzahlung,

Vorheriger Fall ist erledigt

Kontoauszug bekomme ich leider nicht hochgeladen

Case has been resolved

Fall ist geklärt

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kaaschaffrath, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru