BetFury Casino - Der Cashback-Anspruch des Spielers wurde nicht gewährt.

Betfury

When depositing quite a bit and wagering / playing quite heavy. I ended up losing quite a bit of money. Close to 120k+ , Betfury provides a lossback when losing funds. They manually provided a lossback of $52,285.89 and manually expired it the same day. The manual lossback was provided on a day that was before my depositing and losing ( first red flag ) and the account had no big deposit history on it before this to warrant a lossback like that. 

Betfury is claiming the lossback expires in 7 days if not claimed , this lossback was provided before the first big deposit was even made. After these losses they then put my account in verification and I missed multiple major reloads by not being able to login. 

My vip host offered me 5,000 that was just put in my account claiming " this is all I can do for you " 

I don’t understand why the lossback was set to expire before I even started playing a lot? 

I have video proof and provided screenshots. 

Please let me know if you need any other video or evidence. 

I am not looking for the full $52k back but half of the funds for my major loss on the website. 

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please provide more details about the $52,285.89 lossback that was credited to your account? In particular, when exactly was it credited, and how was the amount calculated?
• You mentioned that this lossback was credited before you made the significant deposits and incurred the losses mentioned in your complaint. Could you please clarify what the casino told you about the reason for granting this lossback at that time?
• Do you normally receive lossback/cashback bonuses at Betfury? If so, please explain how these bonuses are normally calculated and when they are usually credited to your account.
• After you made the significant deposits and incurred the losses in question, were you granted any additional lossback or cashback bonuses?
• Please provide us with the exact Terms and Conditions applicable to the $52,285.89 lossback, including the terms regarding its expiry.
• You mentioned that your account was subsequently placed under verification and that you were unable to access it. When exactly was your account restricted, and how long were you unable to log in?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation.

Best regards,

Veronika

Dear Shrimpmoney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru