BetFury Casino - Das Spielerkonto wurde unerwartet geschlossen.

My account was blocked when I tried to withdraw my money. I contacted the casino's support team and they told me my account had been blocked for having multiple accounts, but that's a lie since my account had been verified without any problem. But when my balance exceeded 100,000 MXN and I tried to withdraw it, they immediately blocked me.

Mi cuenta fue bloqueada cuando quise retirar mi dinero me puse en contacto con el equipo de soporte del casino y me dijeron que mi cuenta había sido bloqueada por haber echo cuentas múltiples pero eso es mentira ya que mi cuenta había sido verificada sin problema alguno pero cuando mi monto superó los 100000 MXN y quise retirar mi saldo inmediatamente me bloquearon

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

The IP address I connect to is public; many people connect to the same IP address.

It's very likely that someone created another account because I actually invited some friends to join the casino.

I've never used a VPN and I still don't know how to change my IP address

I earned my winnings with the welcome bonus. I met the wagering requirements, verified my account, and the casino only released 1000 MXN. So I kept playing until I exceeded 100,000 MXN, and as soon as I tried to make a withdrawal, my account was blocked.

La dirección IPa la cual me conecto es pública se conectan muchas personas a la misma dirección IP

Es muy probable que alguien haya echo otra cuenta por qué de echo yo invite a unos amigos a unirse al casino

Nunca eh utilizado una VPN y de alterar mi dirección IP aun no se cómo hacerlo

Mi ganancias las obtuve con el bono de bienvenida cumplí con los requisitos de apuesta verifique mi cuenta y el casino solamente me libero 1000 MXN entonces segui jugando hasta superar los 100000 y en cuanto quise hacer un retiro mi cuenta fue bloqueada

When a casino loses, any pretext or excuse is good enough not to pay users, but when users constantly deposit without winning anything, the casino overlooks the multiple accounts.

Cuando el casino pierde cualquier pretexto o excusa es buena para no pagarle a los usuarios, pero cuando los usuarios depositan constantemente sin ganar nada, el casino pasa por desapercibido las cuentas múltiples

Dear BetFury Casino,

Thank you for your message. At this stage, we are focusing on collecting the player’s information so that the complaint can be reviewed properly. Once the player provides the requested evidence, we will be able to assess the case and follow up with you for any additional clarification. Thank you for your understanding.

Dear Player,

Thank you for your response. Could you kindly confirm whether you have accessed the casino using the same device? Additionally, have you all engaged in the same promotional offer?

Thank you for your patience and cooperation.

Dear [Redacted],

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Player,

Could you please address my previous message?

I look forward to your reply.