Betcoin.ag Casino - Das Konto des Spielers wurde geschlossen und die Auszahlung verweigert.

My withdrawal was canceled without explanation, and the funds were returned to my account.

Shortly after, my account was banned, and I can no longer access it.

I have sent multiple emails to their support, but I have not received a single reply.

This situation is unacceptable, as I am being denied access to both my account and my funds without any justification or communication. I kindly request Casino.Guru’s assistance in recovering my funds and holding Betcoin.ag accountable for this behavior.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you for your willingness to help resolve this situation.

Here are the details you requested:

• Games Played: I was betting on fotball (soccer).
• Account Verification: I was never asked to verify my account.
• Bonuses: I never activated or had any bonus on this site.

As for my winnings, its just about 80usd profit. The balance is basically all my deposits.

I’ve now also discovered that my email address has been blocked by the casino. First, my account was banned, and now my ability to even communicate with them has been cut off. This is incredibly frustrating and disappointing.

To be honest, I feel quite foolish for trusting this casino, even if it had a good safety index. It’s disheartening to have been treated this way, and I sincerely hope that Casino.Guru can help hold Betcoin.ag accountable.

Thank you again for your assistance.

Best regards,

Yonas

Hello, we migrated to a new platform this week and have had some issues with emails. If the user would like to send us an email now, we would be happy to let him know what is going on.

Intresting that this is the first time a get a real contact even if you seen my facebook messenges etc. I have mailed you.

Facebook does not deal with suspended accounts. Your email will be responded to within 24 hours.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear samandar,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina