BetAlice Casino - Spieler sucht Hilfe bezüglich unfairer Auszahlungsregeln und Kontoproblemen.

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Dear leni777,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with BetAlice Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please clarify what is your actual account balance in this casino?
• Have you participated in a gameplay at all?
• Is your account accessible to you?
• Have you discussed these issues with casino support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Katarina,

Thank you for your message and for taking on my case.

My current balance at BetAlice is 0 EUR.

I played on the website, but it was almost impossible to withdraw money. The casino only allows withdrawals of a maximum of €500 per day, while deposits are unlimited.

Furthermore, the payouts took longer. During this time, the money continued to be shown in the account, and I – like many other players – continued playing out of frustration or hope.

So I kept playing and eventually lost all my money.

After I filed a complaint with the casino, my account was completely deleted, and I no longer have access to my data or transactions.

I already have the support and the address complaints@betalice.com I contacted them, but received no solution.

I sincerely hope you can help me get my money back, as in my opinion BetAlice operates without a valid EU license and deliberately deceives players.

Thank you so much for your support and your time.

Best regards

Liebe Katarina,

Vielen Dank für Ihre Nachricht und dass Sie sich meinem Fall annehmen.

Mein aktuelles Guthaben bei BetAlice beträgt 0 EUR.

Ich habe auf der Webseite gespielt, allerdings war es fast unmöglich, Geld auszuzahlen. Das Casino erlaubt nur Auszahlungen von maximal 500 EUR pro Tag, während man unbegrenzt einzahlen kann.

Außerdem haben die Auszahlungen länger gedauert. In dieser Zeit wurde das Geld auf dem Konto weiterhin angezeigt, und ich habe – wie viele andere Spieler auch – aus Frust oder Hoffnung weitergespielt.

So habe ich immer wieder weitergespielt und letztlich mein gesamtes Guthaben verloren.

Nachdem ich dann eine Beschwerde beim Casino eingereicht habe, wurde mein Konto komplett gelöscht, ohne dass ich noch Zugriff auf meine Daten oder Transaktionen habe.

Ich habe bereits den Support und auch die Adresse complaints@betalice.com kontaktiert, aber keine Lösung erhalten.

Ich hoffe sehr, dass Sie mir helfen können, mein Geld zurückzubekommen, da BetAlice meiner Meinung nach ohne gültige EU-Lizenz arbeitet und Spieler bewusst hinters Licht führt.

Vielen Dank für Ihre Unterstützung und Ihre Zeit.

Mit freundlichen Grüßen

Dear leni777,

thank you for your message.

We understand your disappointment; however, we regret to inform you that we are unable to help you with the refund your lost winnings. As the player is responsible for their account, balance, and all associated bets, we are unable to intervene in this instance. While we acknowledge the frustration caused by the initial withdrawal issue, we cannot request a refund from the casino for subsequent losses.

Furthermore, the casino's lack of a German license does not impact the outcome of your gameplay. Licensing information is accessible on both our platform and the casino's website, and it is the player's responsibility to assess the risks associated with playing on any given site. We apologize for any inconvenience this may cause. This complaint will now be closed.

Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help. 

All the best,

Katarina