bet365 Casino - Der Spieler hat den versprochenen Einzahlungsbonus nicht erhalten.

The problem is with bet365 casino

They sent me messages that they would make my first deposit of a minimum of 100 pesos to be able to acquire my deposit bonus, which was supposedly 1000. I don't remember exactly, but what I do remember is that to this day I keep begging them to give me back those 199 pesos since I am not going through a good financial moment and I did not get anything promised from that casino

El problema es con casino bet365

Me mandaban mensajes de que realizará mi primer depósito de un mínimo de 100 pesos para poder adquirir mi bono por depósito que supuestamente era de 1000 no recuerdo bien, la verdad pero lo que si recuerdo es que hasta el da de hoy les sigo rogando me devuelvan esos 199 pesos ya que pues no estoy pasando por un buen momento económicamente y no obtuve nada de lo prometido de ese casino

Dear laravane127,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you did not receive your deposit bonus?

Could you please advise how much exactly did you deposit into the casino?

Have you played any games with your casino balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear laravane127,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of laravane127. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear laravane127,

could you please send me the link or the screenshot of the deposit bonus you wanted to play with?

Could you please confirm if your deposit is still in your account or did you gamble it away?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.