Beem Casino - Spieler beschwert sich über nicht autorisierte Einzahlungen.

Payments go to Nigeria. Not to Cyprus.

My credit card has been misused since I sent my details to Beem Casino.

I do not believe that personal information is protected.

I asked to delete my account. Credit card is blocked.

Zahlungen gehen nach Nigeria. Nicht nach Zypern.

Seit ich meine Daten an Beem Casino gesendet habe, wurde meine Kreditkarte missbräuchlich benutzt.

Ich glaube nicht das persönliche Daten geschützt werden.

Ich habe um die Löschung meines Accounts gebeten. Kreditkarte ist gesperrt.

Additional comments from the player:

"In the middle of September I was promised that the payment will now go out.

Received nothing so far. In return, charges on the credit card that are not mine."

Dear Habikab,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the funds have been deducted from your bank account and credited to your casino account? Have you ever deposited funds into your casino account willingly? When did you notice that funds are being deducted from your bank account without your consent?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Habikab,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.