Beef Casino - Der Spieler hat aufgrund von Wettbeschränkungen Probleme mit Auszahlungen.

Please explain exactly what amount I need to wager.

You mentioned I need to wager the deposit of 200 EUR three times. Does this mean I must wager a total of 600 EUR in slots?

Please confirm the exact remaining amount I need to play so that I can withdraw my funds without any further issues.

Hello,

I do not agree with the requirement to complete wagering only in slots. I play only table games and I was not informed in advance that wagering must be completed exclusively on slots.

Please explain clearly why this restriction applies and where it is stated in your terms and conditions.

If this issue is not resolved and my withdrawal is not processed fairly, I will proceed with a formal complaint to the relevant licensing authority.

I expect a clear explanation and a proper solution.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Beef Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm your account in the casino is verified?
• Was there any previous activity on your account?
• Have you made any previous deposits and payouts?
• What obstacles are there for you to wager the deposited amount on slots?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear googlino11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru