BC.Game Casino - Die Rakeback-Gelder des Spielers sind nicht nachvollziehbar.

The amount of of 1511 in UNLOCKED rakeback was never made available for me to claim. When i spoke to support and VIP conciege. i told them i havent received this amount the total unlocked was 20 dollars over a period of 5 months. When i spoke to support on the issue their response that the bonus was correctly paid and all of it was unluck and claimed. I requested for my total claimed deposit rakeback but they said they dont have access to that atm. This whole thing is so misleading. They cannot provide me with any evidence that this amount was credited and claimed.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether you manually activated the bonus or if it was granted automatically?
• Would you be able to document your net losses from the relevant period and share the relevant evidence of your claim with me?
• Could you kindly send me a link to the bonus you are referring to?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear nitrams,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru