BC.Game Casino - Die Einzahlung des Spielers verzögert sich.

It's been more than 2 weeks ago. On 8th nov.

I deposited 300 rupees, on bc. Game.

From upi to Mr sandeep.

but when I dailed utr the page got refreshed and payment got was deducted but I didn't recive the amount on my account.

I thought maybe some issue.

They told me to wait. So I thought after a week it will be cleared.

So after 1 week they told me wait another 1 week for manual credit.

And as of course now their team is only saying wait wait wait wait.

And they have a policy I guess if the money stay for 1 month then they won't return any thing.

Please help me out that's my mom's money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ronald_077777, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposit and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your deposit will be sent to you eventually. 

• Are you able to access your player's account, please?  
• Have you had any successful deposits, please?

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Dear Ronald_077777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru