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I made a deposit of 10,000 ARS and it failed. I contacted support, they gave me a tracking ticket, and I still haven't received a response, even though it's been 6 days. They haven't even told me what happened. I've already sent proof of my Coelsa ID, receipts, and even my bank statement showing the deposit, and I still haven't received a response. They're not offering any compensation for the delay either. I need someone to help me urgently.

Hice un deposito de 10.000 ars y fallo el deposito. Me puse en contacto con soporte me dieron un ticket de seguimiento y aun no dan respuestas y ya pasaron 6 dias. Ni siquiera me dicen que paso. Ya mande pruebas de id de coelsa. Comprobantes. Hasta el extracto bancario de que se hizo el deposito y no me dan respuesta. Tampoco me dan una compensacion por la demora necesito que alguien me ayude urgente

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Dear Kafe911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kafe911,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean