BC.Game Casino - Der Spieler findet den Bonusmechanismus irreführend.

Guys, the bonus is misleading. You deposit, and you do not win anything. You have to gamble a ridiculous amount only to lose, while the bonus just sits there locked. This is not a real bonus. I felt deceived.

Tropa o bônus é enganoso, você deposita, e vc não ganha nada, tem que jogar um absurdo só perde e o bônus fica lá travado, na verdade não é um bônus, me senti lesado.

Dear robersongunit,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid I will need more information regarding your problem.

• Please could you elaborate?
• Which bonus was activated on your account?
• What does the disputed amount (R$450) refer to in this situation?

I will be waiting for your reply patiently.

Best regards,

Tomas

Hi Tomás, that's right, 450 value of my bonus in the game, but there is no way to use it, so in my opinion I shouldn't call it a bonus, as it encourages the player to deposit trusting in the bonus, and in reality you can't use it.

Ola Tomás, isso mesmo, 450 valor do meu bônus no jogo, porém não tem como utilizar, então ao meu ver n deveria chamar isso de bônus, pois indus o player a depositar confiando no bônus, e na realidade vc n consegue utilizar.

I am afraid I will need more information.

Please provide a screenshot of the promotion you activated, as I am not sure what the unfair aspects might be in this situation.

Have you contacted the support regarding the issue? How did the casino respond?

If you have saved the correspondence with the casino, please forward it to my email at tomas@casino.guru

Alternatively, you can post screenshots here.

Dear robersongunit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

If you are referring to the bonus, which in my opinion would not be a bonus, but they are correct in relation to the earnings, I have already made my first withdrawal, everything went well. Case closed

Caso se refere ao bônus, que ao meu ver não seria um bônus, mais eles são certinho em relação aos ganhos, já fiz meu primeiro saque, deu tudo certo. Caso encerrado

Dear robersongunit,

I'm glad to hear that your cashout was processed successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru