Batery Casino - Die Einzahlung des Spielers verzögert sich.

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Dear Rahul1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Pls help me I have already escalated my request to administration of batery but they send only one message out payment provider don't receive payment

But payment successfully completed

I send bank statement and transaction screenshot to battery administration but they don't reply I send marchent bank number I say if payment don't receive sand me Marchent statment 21 November to 22 nov but they don't do anything

Please help sir

I send some screenshot of batery bet adminstration

They don't reply me properly please help sir if they not froud so why they say contract my bank for refund

Please reply sir they don't add money yet and I don't receive refund of my payment they said only one thing our payment provider not received fund please contact your bank

Thank you for your reply and for providing the previous details, Rahul1234.

• Could you please provide us with a screenshot of your current Casino account balance? You can post it directly in this thread.
• Could you provide any additional communication you had with the casino and bank? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Rahul1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru