BassBet Casino - Die Auszahlungen der Spieler wurden verzögert und der Kontostatus zurückgesetzt.

Hi, on August 25th I won a total of €12,000 on bassbet, around €10,000 on the mental slot machine from the nolimit provider.

https://nolimitcity.com/replay/zohugahaponiraheyakumunepihigiketanoputadibihahugi

I won the remaining €2,000 on the live casino playing Crazy Time. As a level 4 VIP user, I submitted a withdrawal request for €1,000 per day, and after less than 48 hours, I was approved for €2,000 in withdrawals on the same day. Immediately afterward, I received an email from the KYC department to verify my identity, which also informed me of the withdrawal block.

I promptly uploaded my documents to the appropriate identity verification page, but both my ID card and driver's license were rejected because they were about five days away from expiration, while my bank statement and utility bill were approved correctly. On September 9th, I received a new driver's license and uploaded the photos to the dedicated page on their website. On September 10th, they removed the restrictions on my account and approved two withdrawals of €1,000. I attempted to request a new withdrawal and discovered that they had completely reset my VIP level to level 0, as if I had never played at this casino. They also reduced my withdrawal limit to €500 per day instead of €1,000. They also no longer approve any withdrawals. I currently have 3 pending withdrawal requests, 2 for €1000 and 1 for €500, and a remaining balance of €5500. I have been trying to withdraw my entire balance since August 25th, but as I mentioned, the casino has stopped approving my withdrawals, and I can't even request any more due to the limit of 3 pending withdrawal requests.

Salve, il 25 agosto ho vinto complessivamente 12.000€ su bassbet, circa 10000 alla slot mental del provider nolimit

https://nolimitcity.com/replay/zohugahaponiraheyakumunepihigiketanoputadibihahugi

i 2000€ rimanenti li ho vinti sul casino live giocando al crazy time, essendo utente vip di livello 4 ho proceduto ad inoltrare una richiesta di prelievo da 1000€ al giorno e dopo meno di 48 ore mi sono stati approvati 2000€ di prelievi nello stesso giorno per poi subito dopo ricevere un email dal dipartimento kyc per la verifica dell'identità che mi informava anche del blocco dei prelievi.

Ho caricato prontamente i miei documenti nell'apposita pagina per la verifica dell'identità ma sia la carta d'identità che la patente di guida mi sono stati respinti perchè mancavano circa 5 giorni alla scadenza, mentre l'estratto conto bancario e la bolletta della mia utenza domestica veniva correttamente approvata. Il 9 settembre ho ricevuto una nuova patente di guida ed ho caricato le foto nella pagina dedicata del loro sito. Il 10 settembre hanno rimosso le limitazioni nel mio account ed hanno approvato 2 prelievi da 1000€ quindi ho provato a richiedere un nuovo prelievo ed ho scoperto che hanno resettato interamente il mio livello vip al livello 0 come se non avessi mai giocato su questo casinò e ridotto il mio limite di prelievo a 500€ al giorno invece di 1000 oltre al fatto che non mi approvano più nessun prelievo. attualmente ho 3 richieste di prelievo in corso, 2 da 1000€ e 1 da 500€ e 5500€ di saldo residuo, sto cercando di prelevare interamente il mio saldo dal 25 agosto ma come ho già accennato il casinò ha smesso di approvare i miei prelievi e non posso nemmeno richiederne altri per via del limite delle 3 richieste di prelievo in sospeso.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have experienced with your withdrawals.

Regarding the change to your VIP level and the associated withdrawal limits, please understand that we are unable to ask the casino to restore or adjust a player's VIP status. Casinos generally have discretion over their VIP programs, including the conditions for assigning or changing individual tiers.

However, we can look into the delayed withdrawals and your remaining balance. Could you please clarify when exactly the three currently pending withdrawals (€1,000, €1,000, and €500) were requested?

Also, does your verification page currently show that your verification has been fully completed, with no additional documents requested?

I hope we can help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Attila