BassBet Casino - Die Auszahlung des Spielers verzögert sich.

Hi, it's been 15 days and I still haven't received the money.

Ciao sono gia 15 giorni e non mi sono ancora arrivati i soldi

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have never withdrawn from this site and this is the first time

Yes, it was a welcome bonus and I reached the amount and consequently they transferred it directly to my real balance (which they then allowed me to withdraw) but they have been verifying the withdrawal for 15 days now and it seems strange to me that they did not ask me for documents etc. Only email, telephone number etc.

Non ho mai prelevato da questo sito e la prima volta questa

Si era un bonus di benvenuto ed ho raggiunto la somma e di conseguenza mi si sono trasferiti direttamente nel saldo reale (di cui poi mi ha permesso il prelievo ) pero ormai sono 15 giorni che stanno ancora verificando il prelievo e mi sembra strano non mi hanno chiesto documenti ecc. Solo e mail numero di telefono ecc .

Hi today is 18 days and I still don't see anything on my account

Ciao oggi sono 18 giorni e ancora non vedo nulla sul mio conto

Hi today is 19 days and I still don't see anything

Ciao oggi sono 19 giorni e ancora non vedo nulla

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Samu16901,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BassBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player ´s withdrawals have not been processed yet?

Thank you in advance for providing the information.

They keep telling me to be patient because there's a queue in the finance department but I feel a bit tired because today has been 23 days and I still haven't seen anything!!!

Mi dicono continuamente di avere pazienza che c'è coda nel dipartimento finanziario ma a me puzza un po stanco cosa oggi sono 23 giorni e non ho visto ancora nulla!!!

Dear Samu16901,

Thank you for your patience regarding your withdrawal request. We would like to inform you that your withdrawal has been processed today.

Please note that, depending on your bank, it may take a few business days for the funds to appear in your account.

We appreciate your understanding and cooperation.

Best regards,

Bassbet Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Samu16901,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina