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I have 3 withdrawals of 500 euros and a balance of 320 euros in my account that I cannot withdraw until more previous withdrawals are processed, and they are still not being processed.

Tengo 3 retiradas de 500 euros y 320 euros de saldo en cuenta que no puedo retirar hasta que me procesen más retiradas anteriores y todavía siguen sin procesarse.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• When exactly did you submit the three withdrawal requests that are still being processed in your account?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• What games did you play to accumulate the winnings you are trying to withdraw? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear isaiasutrera,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika