Bananzia Casino - Die Rücknahme des Spielers hat sich verzögert.

Hello, I have been trying to withdraw my winnings of 200 euros since August 15, 2026.

First, you can only verify your ID; there are no other fields. After three days, you receive a rejection stating they need more documents for verification. You upload everything, and after another three days, it's rejected again because some document was faulty or damaged. You upload the same document again, and after three more days, it's accepted, but they still require further documents for verification. I've now uploaded all my documents from the last three months, from payslips to bank statements. It's pure harassment, and I don't feel comfortable with all the information they now have about me. Now the checks are taking longer than three days; the last check is scheduled for September 3, 2026.

The casino refuses to pay out my winnings!

Hallo, ich probiere seid dem 15.08.2026 meinen Gewinn von 200 Euro auszahlen zu lassen.

Als erstes kann man nur seinen Ausweis verifizieren lassen, mehr Felder gibt es nicht, nach 3 Tagen kommt die Ablehnung mit der Begründung die brauchen mehr Dokumente zur Verifizierung, alles hochgeladen, nach 3 Tagen wieder Ablehnung weil irgendein Dokument fehlerhaft oder beschädigt war, gleiches Dokument wieder hochgeladen, nach drei Tagen akzeptiert aber es werden weitere Dokumente benötigt für die Verifizierung. Hab mittlerweile meine kompletten Dokumente der letzten 3 Monate hochgeladen von Gehaltsabrechnungen bis Kontoauszüge, reine Schikane und wohl fühle ich mich bei dem auch nicht was die jetzt alles von mir haben und jetzt dauern die Prüfungen auch länger als 3 Tage, letzte Prüfung am 03.09.2026.

Das Casino will mir meinen Gewinn nicht auszahlen!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila