Bananzia Casino - Der Spieler hat Schwierigkeiten, auf seine Gelder zuzugreifen.

I'm having trouble getting my money back because they aren't confirming my email address. Help!

Ich habe schwierigkeiten mein Geld auszuzahlen, da meine email von denen nicht bestätigt wird. Hilfe

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made sure that you entered your email address correctly? Have you also checked your spam folder to see if the confirmation email was delivered there?
• Have you received any other emails from this casino before?
• What exactly happens when you try to confirm your email address? For example, are you not receiving the verification email, or does the verification link fail to work?
• Have you contacted the casino's customer support regarding this issue? If so, please upload screenshots of the relevant communication and, if possible, a screenshot showing the email verification problem.
• Have you successfully completed the KYC verification at this casino, or have you at least submitted any identity documents for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jablonski1911,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika