Awintura Casino - Die Auszahlung an den Spieler verzögert sich

Hello, I have made 3 deposits at this fraudulent casino and when I tried to withdraw my winnings, complying with the terms of this scam casino, they have not processed the withdrawal to my bank account. Their chatbots do not provide a concrete answer and they do not accept the verification process for my profile. I have uploaded all the required files, but they reject my proof of payment.

I request that you lower the rating of this casino, as they have no problem making deposits but refuse to accept withdrawals. They seem to enjoy keeping users' money, so I need a solution.

Hola he realizado 3 depósitos en este casino fraudulento y cuando quise retirar mi dinero que gané, cumpliendo con los términos de este casino estafador no me han hecho efectivo el retiro a mi cuenta bancaria, sus chat bots no dan una respuesta concreta y no aceptan el proceso de verificación de mi perfil he subido todos los archivos pero me rechazan un comprobante de pago.

Solicito por favor que le bajen la valoración a este casino ya que para hacer depósitos no tienen ningún problema pero para retirar el dinero no lo aceptan. Les gusta quedarse con dinero de los usuarios, así que por favor necesito un solución.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Carlo80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They rejected my account verification. I've sent all the requested files, and I don't know what to do anymore. I want a quick resolution so I can withdraw my money.

Rechazan la verificación de mi cuenta he enviado todos los archivos solicitados, ya no se que hacer quiero una pronta resolución para poder hacer retiro de mi dinero.

I've sent it many times, and now I've sent it again, please double-check. My details and the transaction ID are listed.

Lo he enviado muchas veces, ahora lo he vuelto a enviar por favor verifiquen bien. Aparecen mis datos y el id de la transacción.

I've sent all the payment receipts. This is already a lot to take, considering the wait.

He enviado todos los comprobantes de pago. Ya esto es mucho con la espera.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Carlo80,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila