Atlantis Slots Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

The casino is raising a thousand problems both related to the bonus, it has significantly reduced the amount, now it is raising problems regarding the documents

il casino sta sollevando mille problematiche sia legate al bonus,mi ha ridotto di molto l importo,adesso solleva problemi riguardo i documenti

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear beretta,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear beretta,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, after many days the money was received (750) a pittance.... today I discovered that they lowered the threshold for withdrawals from 2000 per week, which is not even a week, because if you ask for withdrawals on Monday or Tuesday they process it in two days, otherwise you see the money after 10 days.... so it's as if I could ask for 3 withdrawals per month.... TODAY THEY LOWERED THE THRESHOLD FROM 2000 PER WEEK TO 750... COMPARED TO THE MONEY I PAY, IT MEANS A GUARANTEED LOSS... VERY LOW CATEGORY CASINO, I THINK I WILL NOT PAY ANYMORE

salve dopo molti giorni il denaro e stato ricevuto(750) una miseria....oggi ho scoperto che mi hanno abbassato la soglia dei prelievi da 2000 a settimana,che poi non è una settimana ,perche se chiedi i prelievi lunedi o martedi lo processano in due giorni,altrimenti i soldi li vedi dopo 10 giorni....quindi e come se potessi chiedere 3 prelievi al mese....OGGI MI HANNO ABBASSATO LA SOGLIA DA 2000 A SETTIMANA A 750...A FRONTE DEI SOLDI CHE VERSO,SIGNIFICA PERDITA ASSICURATA...CASINO DI BASSISSIMA CATEGORIA,CREDO DI NON VERSARE PIU

Dear beretta,

Thank you for your update.

Just to confirm, could you please verify whether you have now successfully received the €750 withdrawal that was the subject of this complaint?

Once we have your confirmation, we will be able to determine the next appropriate steps regarding this case.

Thank you in advance for your clarification.

Karla

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru