AmunRa Casino - Der Spieler hat Mühe, seine Gewinne abzuheben.

After numerous reports, he won't let me withdraw the winnings of 140 euros in any way. Although I contacted their customer service I have not received any amount or support.

Dopo numerose segnalazioni, non mi fa prelevare la vincita di 140 euro in nessun modo. Nonostante ho contattato il loro servizio clienti non ho ricevuto nessun importo e neanche supporto.

Dear domynus07,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, after various withdrawal attempts, I receive the usual email from an automatic system telling me that the payment method is incorrect, and to insert a new one. In the live chat with amunra they told me several times that the withdrawal system must be the same as the deposit system. I attach the screenshot of the email. The first withdrawal I tried to make was 10 euros which, if it was successful, I requested the other 130 euros.

Buongiorno, dopo vari tentativi di prelievo, mi arriva la solita email da un sistema automatico che mi dice che il metodo di pagamento risulta errato, e di inserire uno nuovo. Nella live chat con amunra mi hanno dette svariate volte che il sistema di prelievo dev'essere uguale a quello di deposito. Allego lo screenshot della mail. Il primo prelievo che ho provato a fare è di 10 euro che se andava a buon fine richiedevo gli altri 130 euro.

Thank you, domynus07, for the update. I'm happy to hear that you received at least a small portion of your winnings. Could you please advise which payment method you have used to deposit funds into your account? as your account successfully verified already?

Dear domynus07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.