AllySpin Casino - Die Rücknahme des Spielers hat sich verzögert.

Between December 24th and 26th, 2025, I requested three withdrawals of €500 each. I received two emails confirming that the withdrawals had been approved. However, the casino shows all three withdrawals as completed. Only two of the withdrawals have actually been received. I immediately contacted live chat and sent an email requesting proof of withdrawal. To this day, I have received no response, and I have also sent a follow-up email. Still no reply.

Could you please help me so that I am informed whether and, if so, where and how the money has been sent?

ich habe zwischen 24.12.2025 und 26.12.2025 3Auszahlungen a 500 € beantragt. Es kamen 2 Mails mit Bestätigungen das die Auszahlung genehmigt sei. Aber im Casino stehen alle 3 als erledigt. Es ist aber nur 2x Geld eingegangen. Ich habe sofort den LiveChat informiert und eine Mail geschrieben und bat um Nachweis. Bis heute ohne Antwort und auch an die Mail habe ich nochmals erinnert. Bis heute keine Antwort.

Können Sie mir Bitte helfen das ich informiert werde ob und wenn ja wo und wie das Geld versendet wurde.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your transaction history showing all three withdrawal requests in your account?
• Did you select the same payment method for all of these withdrawals? If so, which payment method did you choose?
• Have you made any other withdrawal requests from this casino before or since these attempts?
• When was the last time the casino communicated with you regarding this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

2. I always pay by bank transfer.

3. No, I have not made any further deposits or withdrawals.

4. Unfortunately not at all; I haven't received any feedback from support yet. The only thing I was told via chat was that it had been forwarded.

Greetings

Thomas

2.Ich zahle immer per Banküberweisung aus

3.Nein ich habe keine weiteren Ein- oder Auszahlungen getätigt.

4.Leider gar nicht, ich habe bisher keine Rückmeldung vom Support erhalten. Einzig per chat wurde mir gesagt das es weitergeleitet wurde.

Grüße

Thomas

Hello andyohmsen,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Have you received any new responses from the casino in the meantime? If so, kindly forward them to me at veronika.f@casino.guru. Also, kindly forward me your bank statements for December, January and February as well. Thank you for your patience and cooperation.

Hello,

No, as before, there was no answer.

Bank statements won't be of much help to you, as I play at several casinos and it's difficult to match them if they're not checked on the same day. It would be helpful if the casino could tell me the transaction details and Ally could check whether the withdrawal was actually processed. Often, it turns out that it wasn't. This has happened to me several times, and then the withdrawal was processed retroactively.

It's also possible, of course, that I overlooked something or attributed the payout to a different casino. However, since there were only two in-pay withdrawals that day, and Ally showed me three withdrawals as completed, the probability is very high that one wasn't processed.

Perhaps you could get the casino to at least take a look and provide feedback with evidence.

Greetings

Hallo,

nein es kam wie gehabt keine Antwort.

Kontoauszüge werden Ihnen nicht viel bringen da ich in mehreren Casinos spiele und es schwierig ist diese zuzuordnen wenn man es nicht taggleich abgleicht. Es würde mir schon helfen wenn das Casino mir die Verwendungszwecke nennen würde und Ally nachschauen würde ob der Ausgang auch wirklich ausgeführt wurde. Oft fällt dann auf das es nicht ausgeführt wurde. Hatte ich schon öfter und dann wurde es nachgeholt.

Es ist natürlich auch möglich das ich was übersehen habe oder einem anderen Casino die Auszahlung zugeschrieben habe. Da es an dem Tag aber nur 2 Inpay Auszahlungen gab und Ally mir 3 Auszahlungen als erledigt anzeigte ist die Wahrscheinlichkeit sehr groß das eine nicht ausgeführt wurde.

Vielleicht könnten Sie das Casino dazu bringen zumindest mal zu schauen und eine Rückmeldung mit Nachweis zu geben.

Grüße

Thank you for your message. To clarify the situation, we kindly ask you to provide your bank statements. By reviewing the two transactions you received, we may be able to verify whether the third withdrawal was actually received from the same sender.

Once we have the statements, we can carefully check and provide more accurate guidance regarding the withdrawals. I appreciate your cooperation.

Hello,

I sent it to you by email.

Hallo,

habe ich Ihnen per Mail gesendet.

Thank you for providing your bank statements. You mentioned that the INPAY A/S withdrawals are from AllySpin Casino, correct?

According to the statements, you received two payments of €500 on 29 December, followed by another €500 payment on 13 January. Could the January payment also be related to AllySpin Casino and your withdrawal request submitted at the end of December?

No, the payment on January 13th is from a different casino (Spinnational) that also works with Inpay.

Nein, die Zahlung am 13.01 ist von einem anderen Casino (Spinnational) die ebenfalls mit Inpay zusammenarbeiten.

Hello andyohmsen,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear andyohmsen;

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite AllySpin Casino representative to join this conversation.

Dear AllySpin Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear all,

Thank you for contacting us.

We  kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Allyspin

Dear AllySpin Casino,

We will be waiting for the update.

Thank you for your cooperation.

Dear all,

Thank you for the patience.

We kindly inform you that, after reviewing your case with the relevant department, we have been advised that the withdrawal has been completed from our side.

In order for us to investigate the matter further, please provide a bank statement (in PDF format) for account DE44****4250, covering the period from 24.12 to 15.01.

Kind regards,

Allyspin Team.

I have provided Casino Guro with the bank statements. Could you please forward these to Casino Allyspin?

Or can Allyspin Casino give me a direct email address to which I can send this, and what subject line to use?

I would also like to point out again that I only received two emails from AllySpin confirming that the withdrawal was complete. However, the casino website shows three withdrawals as completed.

Greetings

Ich habe dem Casino Guro die Kontoauszüge zur Verfügung gestellt. Könnt Ihr entsprechend an das Casino Allyspin diese weiterleiten?

Oder kann mir das Allyspin Casino eine direkte Emailadresse geben an der ich das senden kann und unter welchen Betreff.

Ich möchte auch noch einmal darauf hinweisen das ich auch nur 2 Emails von AllySpin bekommen habe das die Abhebung abgeschlossen ist. Aber auf der Casinoseite sind 3 als abgeschlossen.

Grüße

Dear player,

Thank you for the reply.

We kindly advice you to provide the Bank statement to our email.

Kind regards,

Allyspin Team.

Hello,

I have just sent the relevant bank statements by email.

Hallo,

die entsprechenden Kontoauszüge habe ich soeben per Mail gesendet.

Dear player,

Thank you for your patience.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

Allyspin

Dear AllySpin Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear Mirka,

Thank you for the patience.

We kindly inform you that we send you email regarding the case.

Thank you for your cooperation.

Kind regards,

AllySpin

Dear AllySpin Casino,

Thank you for the email. Since there are many transactions on the bank statement, please send me screenshots from your system, where it would be identifiable. that these specific transactions were send from you.

Thank you.

Dear Mirka,

Thank you for the patience.

We kindly inform you that we send you email regarding the case.

Thank you for your cooperation.

Kind regards,

AllySpin

Dear andyohmsen,

Evidence provided by the casino confirms, that all 3 withdrawals of 500€ have been completed between 24.12. till 27.12., and they have been added to your account on 29.12. All 3 tracking numbers from the casino's system match numbers of payments visible on your bank statement, so it confirms, the casino sent you all 3 of the withdrawals.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Mirka