All Star Casino - Die Gewinne des Spielers wurden verzögert.

They don't pay. I was never paid my winnings. I have made a withdrawal request since 4/08 and every time I try to contact them the answer is that I have to wait 5 to 7 business days. Many more have passed, but nothing has happened yet.

Δεν πληρώνουν. Ποτέ δεν πληρώθηκα τα κέρδη μου. Έχω κάνει αίτημα ανάληψης από τις 4/08 και κάθε φορά που προσπαθώ να επικοινωνήσω μαζί τους η απάντηση είναι πως πρέπει να περιμένω 5 με 7 εργάσιμες ημέρες. Έχουν περάσει πολλές περισσότερες, αλλά δεν έγινε ακόμη τίποτε.

Hello

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I was never paid my winnings. I made a request for withdrawal, verification of data and they told me that the request must be processed and that I should wait 5 to 7 business days. This from 4/08. How long should I even wait and why? When I made a deposit you did not ask me to wait to receive my money, not even verification. When we pay everything is fine but when it is time to get paid there is a problem? This is not how healthy businesses are set up nor do they build a relationship of trust with the customer.

Δεν πληρώθηκα ποτέ τα κέρδη μου. Έκανα αίτημα για ανάληψη, επαλήθευση στοιχείων και μου απάντησαν πως πρέπει να επεξεργαστεί το αίτημα και να περιμένω 5 με 7 εργάσιμες ημέρες. Αυτό από τις 4/08. Πόσο θα πρέπει να περιμένω ακόμη και γιατί; Όταν έκανα κατάθεση δεν μου ζητήσατε να περιμένω για να δεχτείτε τα χρήματά μου, ούτε καν επαλήθευση. Όταν πληρώνουμε είναι όλα εντάξει αλλά όταν είναι να πληρωθούμε υπάρχει πρόβλημα; Δεν στήνονται έτσι οι υγιείς επιχειρήσεις ούτε δομούν σχέση εμπιστοσύνης με τον πελάτη.

Thanks for the explanation.

To confront the casino regarding the delayed payment of your winnings, we kindly ask you to provide supporting evidence.

Please share your most recent correspondence between you and casino support discussing the delay, or provide a screenshot of your pending withdrawal.

Send the information to my email at tomas@casino.guru or share a screenshot here.

Looking forward to your reply.

Dear georgetsiriktsidis69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I asked allstar casino to delete my account.....I was never paid my winnings, after two weeks of waiting for the money to be credited they cancelled the withdrawal request

Unfortunately they are scammers.......

Thanks to casino Guru for helping solve the problem.

Please instruct unsuspecting players to avoid this casino because it has proven to be a scam.

Ζήτησα από allstar casino την διαγραφή του λογαριασμού μου ..... ουδέποτε πληρώθηκα τα κέρδη μου , μετά από δύο εβδομάδες αναμονή περιμένοντας να πιστωθούν τα χρήματα ακυρωσανε το αίτημα της ανάληψης

Δυστυχώς είναι απατεώνες .......

Ευχαριστώ το casino Guru για την βοήθεια να λυθεί το πρόβλημα

Σας παρακαλώ δώστε οδηγίες στους ανυποψίαστους παίκτες να αποφύγουν το συγκεκριμένο casino γιατί αποδειχθεί καν απατεώνες

Thanks for your reply.

I apologize, but to confront the casino, we ask for your cooperation and require evidence first. Without it, we cannot proceed.

• After your withdrawal was canceled, what happened with your winnings? Were they confiscated, or have you decided to play them down?
• Did the casino close your account already?

Looking forward to your reply.

Dear georgetsiriktsidis69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Withdrawal canceled after two weeks of waiting

There was no reason ..... but there was the excuse that the withdrawal was canceled by mistake

I played the games I lost to get my money back at the maximum bet to close my account as soon as possible.

Η ανάληψη ακυρώθηκε μετα από αναμονή δύο εβδομάδων

Αιτιολογία δεν υπήρχε ..... υπήρχε όμως η δικαιολογία ότι από λάθος η ανάληψη ακυρώθηκε

Την επιστροφή των χρημάτων τα έπαιξα στα παιχνίδια τα έχασα στο μέγιστο ποντάρισμα για να κλείσω το συντομότερο τον λογαριασμό μου

Thanks for the explanation.

We are sorry we couldn't help. Since you played down your winnings and closed your account, we'll close the complaint accordingly. Please do not hesitate to contact us if you run into issues with any online casino in the future.