Alf Casino - Die Auszahlung des Spielers verzögert sich.

Hello Casino Guru Team,

I need help with a pending withdrawal at AlfCasino.

My problem:

On July 20, 2026, I requested two payments of €500.00 each (a total of €1,000.00) via bank transfer.

​Transaction ID: 21b61f46-66bb-46a5-b41f-3450ac48c625

Status: Unchanged for weeks at "In Progress" (Step 2).

Verification & Support:

My account is fully verified and all documents have been accepted. I have tried several times to contact customer service via email and live chat to inquire about the status. However, all inquiries are completely ignored or unanswered.

There is no legitimate reason to withhold the money. I ask for your support so that the casino finally releases the €1,000 and transfers it to my bank account.

I have attached screenshots of the transactions and their status as proof.

Thank you so much for your help!

Nicole S.

​Hallo Casino Guru Team,

​ich benötige bitte Hilfe bei einer ausstehenden Auszahlung bei AlfCasino.

​Mein Problem:

Ich habe am 20.07.2026 zwei Auszahlungen über jeweils 500,00 € (insgesamt 1.000,00 €) per Banküberweisung beantragt.

​Transaktions-ID: 21b61f46-66bb-46a5-b41f-3450ac48c625

​Status: Seit Wochen unverändert auf „In Bearbeitung" (Schritt 2).

​Verifizierung & Support:

Mein Konto ist vollständig verifiziert und alle Dokumente wurden akzeptiert. Ich habe mehrmals versucht, den Kundenservice per E-Mail und Live-Chat zu kontaktieren, um nach dem aktuellen Stand zu fragen. Sämtliche Anfragen werden jedoch komplett ignoriert oder nicht beantwortet.

​Es gibt keinen sachlichen Grund, das Geld zurückzuhalten. Ich bitte euch um Unterstützung, damit das Casino die 1.000 € endlich freigibt und auf mein Bankkonto überweist.

​Ich habe Screenshots der Transaktionen und des Status als Nachweis angehängt.

​Vielen Dank für eure Hilfe!

Nicole S.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, please send me a link to it or a screenshot of the offer.
• How long did it take for your previous successful withdrawals to be processed and paid out?
• Could you please forward me the screenshots you mentioned at veronika.f@casino.guru, or upload them directly to the complaint thread?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear stiller,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika