Alf Casino - Das Spielerkonto wurde ohne Zustimmung wiedereröffnet.

Hello, I deposited over €4000 into this casino. I had my account blocked because I have a gambling problem and need help. Unfortunately, they reopened the account without my knowledge, and I started depositing money there again! I demand a partial refund of 50% of my deposits, otherwise I will file a lawsuit and hire a lawyer.

I tried to close the account several times, but they refused, which I found very strange. But now I see the truth about what kind of casino it actually is – very disreputable!

Hallo ich habe bei diesen Casino über 4000€ eingezahlt, ich habe mein Konto Sperren lassen, da ich ein kleines Spiel Problem habe & ich mir Hilfe suchen muss, leider haben sie ohne meines Wissen das Konto wieder geöffnet & ich dies bezüglich wieder angefangen hab dort Geld einzuzahlen!!! Ich Fordere ein Teil des Geldes 50% meiner Einzahlungen wieder zurück, da ich sonst Klage erheben werde & mir einen Anwalt holen muss.

Ich habe mehrere Male versucht das Konto zu schließen aber sie weigerten sich, was mir sehr merkwürdig vorkam aber jetzt sehe ich die Tatsache ins Auge,was es überhaupt für ein Casino ist, sehr unseriös!!!!

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Alf Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru