Alf Casino - Das Spielerkonto ist nicht ordnungsgemäß selbstausgeschlossen.

Good day,

On April 30th, I requested self-exclusion from the aforementioned online casino for the first time via email – for my own protection, due to my gambling addiction. I stated the reason.

Since then, I have been able to deposit a further €880, which I would like to have refunded, as the self-protection measures were not observed.

Furthermore, I must inform you that I had my player account blocked back in 2025 for my own protection. However, it was reopened without my request, and I received advertising again, so I started playing with the provider again. Since then, I have deposited almost €1400.

I request assistance with immediate self-exclusion and the reimbursement of the €1,400.

I would be very grateful for your help. Thank you so much!

Guten Tag,

bei dem oben genannten Online Casino habe ich am 30.04 erstmalig per Mail einen Selbstausschluss beantragt - zum Selbstschutz, aufgrund meiner Spielsucht. Den Grund habe ich angegeben.

Ich konnte seitdem weitere 880€ einzahlen welche ich zurückerstattet haben möchte, da der Selbstschutz nicht eingehalten wurde.

Zudem muss ich mitteilen, dass ich bereits 2025 mein Spielerkonto habe sperren lassen, um mich zu schützen. Dieses wurde allerdings ohne meinen Wunsch nun wieder geöffnet und ich habe wieder Werbung erhalten, sodass ich wieder bei dem Anbieter gespielt habe. Seitdem habe ich knapp 1400€ eingezahlt.

Ich bitte um Hilfe bei dem sofortigen Selbstausschluss, sowie der Erstattung der 1.400€

Ich wäre Ihnen sehe dankbar für Ihre Hilfe. Vielen Dank!

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Alf Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you currently still have access to your account?
• Have you regained access to your original account or have you opened a new one?
• Could you please forward your original self-exclusion request directly to my email? You can reach me at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila