888 Casino DK - Die Rücknahme des Spielers hat sich verzögert.

Hello,

I won on 24/6/26, an amount of 363kr. I have submitted all the documents, but they are still holding my payout. When I contact their live chat, I always get a response like, "we are waiting for a response from the department" or "I will mark it as URGENT, contact us again in 72 hours if you have not heard anything more".... Then, when you have not heard anything after 72 hours, and contact them again, I get the same response or am told to wait. And so it goes on in a loop. I have been told several times that I would get a response by email, but have not received an email from them since 15/7/26... And now it has been forwarded to another department, but when I asked when I would get a response from that department, I was told by the live chat employee that he could not give me a time frame... The very annoying, even though it is such a "small" amount, it cannot be right, I have to wait over a month for my payout, which I can read I am far from the only one who does. At another time, it was their fault that they had not verified my bank statement, they said, and if I had not heard anything by Monday (I wrote to them on a Saturday) I should contact them again. Then their chat was closed Monday and Tuesday, and on Wednesday I was told I had to wait, on Thursday I will then be told about the time frame and the other department...

Hej,

Jeg vandt den 24/6/26, et beløb på 363kr. Jeg har indsendt alle dokumenter, men de holder stadig på min udbetaling. Når jeg kontakter deres livechat, får jeg altid et svar i stil med, "vi venter på svar fra afdelingen" eller "jeg sætter den som HASTER kontakt os igen om 72 timer, hvis du ikke har hørt mere".... Når man så, intet har hørt efter 72 timer, og kontakter dem igen, får jeg samme svar eller at vide at jeg skal vente. Og sådan kører det i loop. Har flere gange fået at vide jeg ville få svar på mail, men har ikke fået en mail fra dem siden den 15/7/26... Og nu er den blevet sendt videre til en anden afdeling, men da jeg spurgte, hvornår jeg ville få svar fra den afdeling, fik jeg at vide af livechatten's medarbejder, at han ikke kunne give mig et tidsrum... Det meget irreterende, selvom det sådan et "lille" beløb, kan det ikke passe, jeg skal vente over en måned på min udbetaling, som jeg kan læse jeg langt fra er den eneste som gør. På et andet tidspunkt, var det deres fejl, de ikke havde fået verifericeret mit bankudtog, sagde de, og hvis jeg intet havde hørt om mandagen (skrev med dem en lørdag) så skulle jeg kontakte dem igen. Så var deres chat lukket mandag og tirsdag, og onsdag fik jeg at vide jeg skulle vente, torsdag får jeg så det at vide med tidsrummet og den anden afdeling...

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino DK.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please specify which documents the casino requested from you? Which of the documents were approved and which weren't?
• Have you used a payment method that is in your name exclusively to deposit in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas