7Signs Casino - Das Spielerkonto wurde geschlossen.

Hello, 7signs casino blocked my account on December 7th for no reason and I would like to withdraw my balance of approximately €215 (I don't remember the exact remaining balance as some time has passed).

Having had no news for 5 days, on December 12th I decided to contact them myself and provide them with my payment details to refund my money.

On December 17th they replied to me saying that my data had been sent to the relevant department.

But since December 17th I haven't had any updates.

I kindly ask you to help me recover my funds.

Thanks in advance.

Salve, il casino 7signs mi ha bloccato il conto il 7 dicembre senza alcun motivo e vorrei poter prelevare il mio saldo di circa 215€ (non ricordo con esattezza il saldo residuo essendo passato un po' di tempo ormai).

Non avendo avuto notizie per 5 giorni, il 12 Dicembre ho deciso di contattarli io fornendogli i dati di pagamento per rimborsare i miei soldi.

Il 17 Dicembre mi hanno risposto dicendo che i miei dati sono stati inviati al dipartimento competente.

Ma dal 17 Dicembre non ho piu avuto nessun aggiornamento.

Vi chiedo gentilmente di darmi una mano a recuperare i miei fondi.

Grazie in anticipo.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Kristina,

• I played mostly on sports betting
• I did not complete the identity verification because it said it was not necessary
• My winnings were accumulated without any bonus, I only played with real balance

Ciao Kristina,

• ho giocato maggiormente sulle scommesse sportive
• non ho completato la verifica dell'identità poiché c'era scritto che non era necessaria
• le mie vincite sono state accumulate senza nessun bonus, ho giocato solo saldo reale

Thank you for your reply, fer3na. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.